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Please note that we do not support third party email software such as mobile phones, tablets, or Microsoft Outlook. Any information regarding third party email software is provided for information purposes only. If you are having any problems with the software, please contact the provider of your software.
 
If you are having any problems with your webmail or with managing your email accounts in your cpanel, please contact us directly.
 
 
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Viewing Email Delivery Logs

Viewing Email Delivery Logs

Ever wonder why someone is not getting your emails? Your cPanel has a tool to trace to their email server as well as show email logs of all emails sent to any email account in the last 30 days.
  1. Log into your control panel: http://domainName.com/cpanel/ or by going to My Services in MyHelpPortal.com.
  2. Click on the "Email Trace" icon.cPanel Email Trace Icon
  3. Paste in the email address into the search field(1) and click "Run Report"(2).cPanel Email Trace
    NOTE:  Due to the size of these logs we have limited this to 30 days.

  4. Observe results:
  • Green check mark indicates the message was delivered successfully to the recipients server.
  • Blue question mark indicates the message sending process in still in progress.
  • Red exclamation indicates an error in sending.
  • Further email header details can be read in the "Results" column.

To see the Message ID's in the Trace Tool area.

  1. click on the "table options" icon just under the "Show 25 Results".
    cPanel Mail Trace Table Options Icon

  2. Check off "ID" to see the email ID's information column in the log list.
    cPanel Mail Trace Table Options Message ID