Customer Support

Email Support

Please note that we do not support third party email software such as mobile phones, tablets, or Microsoft Outlook. Any information regarding third party email software is provided for information purposes only. If you are having any problems with the software, please contact the provider of your software.
 
If you are having any problems with your webmail or with managing your email accounts in your cpanel, please contact us directly.
 
 
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Email Software Settings

IMAP

IMAP is the current standard for connecting to emails but note that the emails are stored against your hosting space. We recommend cleaning out emails regularly or archiving them. See our article How to Clear Space in Your Email Account to learn how to clean up your email mailboxes.

Please make sure to substitute "yourDomain.com" for your own website domain name.

Account Type IMAP
Incoming server mail.yourDomain.com
Outgoing mail server mail.yourDomain.com
Username Full email address (example: user@yourDomain.com)
Password As set in your cpanel
Outgoing email server authentication Required, use the same username and password as your incoming mail server.
incoming mail port 993 (SSL or TLS security type)
outgoing mail port  465 (SSL or TLS security type)
 
Depending on the email client or app you may need to subscribe to additional folders. For example your Sent folder or Trash folder. Each device will have it's own way to access these settings refer to it's documentation or software support site on instructions on subscribing to IMAP folders.

 

POP3

POP3 is designed to download messages from the email server to your device. Ideal for single device setup.

Below are the POP3 email settings you will need to get your email connected to a third party email client or email app on your phone.

For assistance inputting these settings, please contact your third party software provider or your mobile phone service provider.
 
Note: We highly recommend using cPanel or Webmail to view your exact settings for your email hosting. These are for reference purposes only.
 
Please make sure to substitute "yourDomain.com" for your own website domain name.
 
Account Type POP3
Incoming server mail.yourDomain.com
Outgoing mail server mail.yourDomain.com
Username Full email address (example: user@yourDomain.com)
Password As set in your cpanel
Outgoing email server authentication Required, use the same username and password as your incoming mail server.
incoming mail port 995 (SSL or TLS security type)
outgoing mail port  465 (SSL or TLS security type)