Email Support

Please note that we do not support third party email software such as mobile phones, tablets, or Microsoft Outlook. Any information regarding third party email software is provided for information purposes only. If you are having any problems with the software, please contact the provider of your software.
If you are having any problems with your webmail or with managing your email accounts in your cpanel, please contact us directly.

Setting Up Your Email Account in Microsoft Outlook 2010

1. Click the 'File' Tab at the top left of your screen, then click the 'Add Account' button

2. On the pop up, choose the option to manually configure your server settings, then click the "next" button

3. On the following screen, choose 'Internet Email' and click 'Next'

4. Enter your account settings as follows:
  • Your Name - enter your name here
  • Your Email Address - Enter the email address you are going to be using here (note, it must be set up in your cpanel already)
  • Account Type - POP3 works well for most users, however, our servers also support IMAP connections.
  • Incoming & Outgoing Mail Servers - enter: for both. Replace ' with your actual domain name.
  • Username - Enter your full email address here
  • Password - Enter the password that was assigned to your email account when it was set up in cpanel.
  • Remember Password - check this option.
  • Deliver Messages To - choose existing data file if you want these messages to go to an existing inbox, otherwise choose new data file if you want to keep these emails separate from any other email accounts you might have set up.
After you've entered in the above information, click on the 'more settings button!

5. In the 'more settings' dialogue box, go to the outgoing server tab.
  • Check off the option that says "My outgoing server (SMTP) requires authentication.
  • Then choose the sub-option that says "Use same settings as my incoming mail server".
  • Do not hit 'ok' yet, instead, proceed to the advanced settings tab.

6. Still in the 'more settings' dialogue box, proceed to the 'advanced settings' tab.
  • For the incoming server port, enter 110 if you are using POP3 email. Or enter 143 if you are using IMAP email. (POP3 is the default)
  • For the outgoing mail port, both 25 or 587 will work with our servers, however, many internet service providers block port 25, so we suggest trying port 587 first.
  • Click 'OK' to save your settings and close the 'more settings' dialogue box

7. Click 'next' then 'finish' to save your account.

If the testing does not work, go back and double check there were no typos in your settings.

If you are still unable to connect, please check this article for additional troubleshooting options -