Email Support
We do not offer technical support for third party email software or devices and recommend finding the vendors documentation to add and manage accounts. Any information regarding third party email software is provided for information purposes only.
- Email Support Articles
- Premium Email
Secure Email Connection Settings
If you choose to connect your cPanel email to an email client such as Outlook or Mac Mail you may need the settings below if the automatic setup fails.
Things to keep in mind:
- Always substitute "yourDomain.com" for your own website domain name.
- We enforce that connections are made using the secure settings only. This involves choose SSL/TLS see below. It also means your devices must use TLS 1.2 or newer to connect (Protocol Support).
- Connecting incorrectly or with a wrong password can lead to our security firewall blocking your IP address. See our support article explaining this: I cannot connect to my website or email
- A simple way to test your username and password is to use your Webmail, this eliminates the need for the additional settings to determine if you know your password.
- We highly recommend using cPanel or Webmail to view your exact connection settings for your email. Below are for general guidance.
Secure IMAP Settings
IMAP is the current standard for connecting to emails but note that the emails are stored against your hosting space. As time progresses we recommend cleaning out your Sent, Spam or Trash folders or archiving them. See our article How to Clear Space in Your Email Account to learn how to clean up your email mailboxes.
| Account Type | IMAP |
| Incoming server | mail.yourDomain.com |
| Outgoing mail server | mail.yourDomain.com |
| Username | Full email address (example: user@yourDomain.com) |
| Password | As set in your cpanel |
| Outgoing email server authentication | Required, use the same username and password as your incoming mail server. |
| incoming mail port | 993 (SSL or SSL/TLS security type) |
| outgoing mail port | 465 (SSL or SSL/TLS security type) |
| Other IMAP Settings | Depending on the email client or app you may need to subscribe to additional folders. For example your Sent folder or Trash folder. Each device will have it's own way to access these settings refer to it's documentation or software support site on instructions on subscribing to IMAP folders. |
*An alternative hostname is your server name but we recommend always using your mail.yourDomain.com first. To find your server name log into cPanel > Server Information > look for server name and add .osmhost.com for the full server name. You can access cPanel using your support account at https://myhelpportal.com head to Services > My Services > click on your service > log into cPanel.
- Example server name "host30.osmhost.com".
Secure POP3 Settings
POP3 is designed to download messages from the email server to your device. Ideal for single device setup.
Below are the POP3 email settings you will need to get your email connected to a third party email client or email app on your phone.
| Account Type | POP3 |
| Incoming server | mail.yourDomain.com |
| Outgoing mail server | mail.yourDomain.com |
| Username | Full email address (example: user@yourDomain.com) |
| Password | As set in your cpanel |
| Outgoing email server authentication | Required, use the same username and password as your incoming mail server. |
| incoming mail port | 995 (SSL or SSL/TLS security type) |
| outgoing mail port | 465 (SSL or SSL/TLS security type) |