Finding your cpanel and FTP user/pass in | | | SiteApex Support
Customer Support

This area of the site is for help and tips on getting the most out of your customer account. Please use the specific url as provided to you when you signed up for your account.
this will ensure that you are contacting the correct support team.

Your username and password for cpanel and FTP access can be found in your customer account.

1. Once you're logged in to, go to Services > My Services.

2. In my services, look through your list of services to find the hosting plan that you need cpanel access for.

3. Then click the View Details button.

4. That should bring you to the Product Information tab for your hosting account.

5. If you would just like to access your cPanel click on "Login to cPanel" at the bottom.
6. Click on Change Password to view your existing Username/Password.

Please note - the username and password noted on this page may not work if the password for cpanel has been manually reset directly in your cpanel account. If this is the case, please contact your support team.