This area of the site is for help and tips on getting the most out of your customer account. Here you can view your services, place support or billing tickets and view and pay invoices.

How to Access your cPanel

Access your hosting plan's cPanel (SiteApex, OSM hosting, CrossSpot packages). You can manage email accounts, tweak the spam filter, view storage stats, website stats (Awstats) and setup web page redirects in cPanel among other things. You can also mange your DNS zone file if your domain is pointing directly to OSM nameservers.

Use caution please, do not delete or change any database information unless you know how to update your websites database config files. Do not delete mailboxes unless it is to be permanently removed and finally only make DNS changes if you are sure the services are to be changed or moved. Email is a prime example of maybe pointing to another services and may be given instruction to update your MX, txt records by the new provider. Method

The login is typically the primary account holder's email address. You can reset this on the login page.

  1. Log into
  2. In the main menu head to Services > My Services.
  3. Click anywhere on the hosting service row to enter it's management area (don't click on your domain name, it will open the website).
  4. Use the "Login into cPanel" link on the left menu to open the cPanel control panel.
  5. Find and click Zone Editor > then Manage on the domain you wish to add/modify the records on.

cPanel Login Method

If you have your username and password. You can log directly into cPanel with the following addresses: or (Make sure to use your own website address in the URL above.)

Note you can change your cPanel/FTP password through the account here.