SiteApex Administration Help & Tutorials

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Newsletter Editing Troubleshooting Tips

There are a few things to remember when building newsletter and a few issues that occur when building newsletters. We will update this page with tips on how to solve some common newsletter building issues we have come across.

Issue: Space between images in 2 cells in editor

To structure your newsletter a lot of people use a table to build a "framework" to hold the design elements of your newsletter. Things such as a header image and footer images are commonly placed in a newsletter and maybe even a right column to highlight articles or links to pages on your site. One issue that has arose with our Editor is when you make a 2 column table and want to put 1 image in the left cell and another image in the second cell you end up with a gap between the 2 images even though you have set a size on the table to be the same width as your images together.

To solve this: Click on left image and right align it. If not already "left" align the image on the right.

Note: if these cells are at the bottom of your newsletter framework it may miss-align any large top image. To correct you will need to centre justify that image.

Issue: Broken Images in Gmail

Since by default Gmail is now storing (caching) email images on their servers, it's important to make sure your images are exactly as you want them the first time. Right off the bat you will need to make sure that images do not have any spaces in the file name. It appears that they cannot server up these images and you end up with a broken image in your newsletter.

Since these images appear to only be downloaded once it is also best to make sure that the image you want to include are final as we do not know if Google downloads the images again at another point of opening the newsletter.

Issue: Images in Outlook are not displaying or displaying incorrectly

There are a few reasons why images might not display in Outlook. The Outlook client uses Microsoft Word to render HTML. This can cause potentially cause problems when viewing emails in Outlook due to it's lack of full HTML support.

Typically the first reason is the customer has to click "Display images from external source" at the top of the newsletter in order to see your images. This is a security feature built into Outlook. You might see something similar in other email clients.
Outlook has trouble with displaying images that are put into tables as background images. Sometimes that is required to fix other problems but it might be worth just inserting image normally.
Using the Right or Left Align image properties does not make the image align. This is because Outlook does not support the html style float. If you require to right or left align an image we recommend placing the image inside a 1 by 1 table (single cell) and aligning the table in the Table Properties. Do not use the image as a background image in the table. This also allows you to put a caption under the image with ease as the text will stay with the image.
Newsletter images sent to Outlook does not display at all or are not re-sizing. This is because Outlook 2010 and earlier unfortunately do not read the height and width styles put on the images. Our recommendation is to adjust the image size before uploading it to the website or newsletter. This is not only good practice but less work for the servers to serve up the images to the customer.
Newsletter Table is Showing An Odd space when displayed in Microsoft Outlook

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